Shipping policy

Shipping Policy

At Sprociety Coffee, we aim to provide fast and reliable shipping across Australia.

Processing Times

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Once dispatched, orders are generally delivered within:

• 3–5 business days for metro areas
• Up to 7 business days for rural and regional locations

Please note that delivery times are estimates only and may vary depending on your location and external factors such as carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

We offer free shipping on all orders over $100.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

Delivery Issues

Sprociety Coffee is not responsible for delays caused by postal carriers or incorrect shipping information provided at checkout.

If your order has not arrived within the expected timeframe, please contact us and we will assist in resolving the issue.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us as soon as possible with details and photos where applicable. We will work with the shipping provider to resolve the issue and organise a replacement or refund where appropriate.

Contact

For any shipping enquiries, please contact us at: